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  • Contact us
  • Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 3-5 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

    Customer Service Email: yourservice20@gmail.com
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TERMS OF SHIPMENT
SHIPPING POLICY
HOW LONG DOES IT TAKE TO RECEIVE MY PRODUCT?
Typically, it takes about 5-7 business days to be produced and sent out. Once shipped, USPS will deliver continental US orders in 7-10 business days.

Please note that during the holidays our production time may vary.

CAN I CHANGE THE DESTINATION COUNTRY OF MY ORDER?
After your order has been sent out, you may not change your shipping address.

HOW MUCH IS SHIPPING?
We provide Free Shipping over $49. Shipping costs start from $6.99.

HOW WILL I KNOW MY ORDER HAS SHIPPED?
You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 5-7 business days to process before they are shipped due to customized work involved.

Please keep in mind delivery dates may change due to inclement weather conditions or holiday.


DO YOU SHIP INTERNATIONALLY?
We provide shipping for most country, if you are not sure about whether your country are available for shipping, please contact our customer service at yourservice20@gmail.com

NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.


How long does the shipping takes?
Standard Shipping (Delivery Time 7-10 business days) :$6.99

DHL Express (Delivery Time 3-5 business days): Start from $23.95



PLEASE NOTE:
If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift.
At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
Expedited shipping is not offered to P.O. Box shipping addresses.
We do not offer overnight shipping.
If you have any questions, please feel free to contact us via email: yourservice20@gmail.com